Cancellation Policy

At Aerlume, we honor both your time and ours by implementing thoughtful policies designed to ensure a seamless experience for everyone. We invite you to review these guidelines and reach out with any questions or concerns.

Bookings

For New Clients

To ensure personalized care, all new clients must book a consultation before any treatments. This allows us to:

Meet and discuss your skin goals
Create a customized treatment plan
Provide a tailored skin treatment on the day of your appointment

Please complete and submit your intake forms through our website at least 48 hours before your appointment.

Appointment Scheduling & Payment

Credit Card Required: An active credit card must be provided to secure your reservation
Payment: Full payment is due at time of service unless other arrangements are made
Payment method accepted: cash (exact amount only), eTransfer, or credit card

Cancellation & Rescheduling Policy

Standard Appointments

48+ Hours Notice: Full cancellation or rescheduling allowed with no penalty
Less than 48 Hours Notice: 50% service fee will be charged
No-Show: 100% service fee will be charged
Repeat Rescheduling: If rescheduling for the second time, a 50% service fee deposit is required before rebooking sent via eTransfer

Late Arrival Policy

15 Minutes Late: $45 late fee will be charged, and service time may be shortened to accommodate other clients
20+ Minutes Late: Appointment will be cancelled and full service fee (100%) will be charged

Note: Late arrivals may result in shortened service time to respect other clients' scheduled appointments.

Package Treatment Policies

Cancellation Policy for Package Appointments

48+ Hours Notice: Required for all package appointment changes
Less than 48 Hours Notice: Session will be forfeited from your package (no refund or credit)
No-Show: Session will be forfeited from your package (no refund or credit)
Important: Package sessions cannot be recovered once forfeited due to late cancellation or no-show

Package Terms & Conditions

Final Sale: All treatment packages are NON-REFUNDABLE
Expiration: Package sessions must be used within 12 months of purchase
Non-Transferable: Packages cannot be shared with other clients
Service Restrictions:
- Cannot be exchanged for different services
- Upgrades available for additional fee
- Downgrades or substitutions not permitted